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Shipping & Returns

Questions?

Check out our FAQs below or contact us via email or call us on our toll free number +1 (888) 881-4296 24 hours a day, 7 days a week.

Here is a video of one of our happy customers unwrapping her white bandage dress.

 

 

To Minimise Delays, what is the best address to send my package to?

We service customers from around the world, so work closely with only the most trusted and reliable couriers to minimise unncessary customs delays. All shipments to our customers are registered couriers which must be signed upon delivery, so we recommending you putting down an address where you know there will be someone you trust who can sign on your behalf in your absence. Some addresses we recommend include:

(1) your work/office address (where the receptionist can sign on your behalf); or

(2) your home address if you work from home or know of a family member who will be there to sign the package upon receipt. 

 

How do I know if my order has shipped?

A "Tracking Order Number" will sent to your email address within 24-48 hours of you successfully placing your order. With this Tracking Order Number, you will be able to get details of when the shipment was sent off and track the whereabouts your shipment including the expected date of arrival of your pacakge. Please ensure that you provide us with your correct email address so we know where to send the tracking details to. To minimise miscommunications, please also ensure that our email address is not caught up in your 'SPAM' account.

 

How long before my order arrives?

All orders will leave our store within 24-48 hours of you successfully placing your order and it will generally take up to 4 working days from when it leaves our store to your door.

Please note that all international couriers, it must be processed through the customs offices of the recipient country and depending on the customs regulations of the recipient country, there may be unexpected slight delays with the delivery of the package. 

 

How do I track where my order is online?

When we send you the email with your "Tracking Order Number", you will be given instructions on how to log in to the relevant courier website to track your order and see the delivery details in real time.

 

My order never arrived what do I do?

Please rest assure that your order has already been shipped. Please use the "Tracking Order Number" to get the delivery details of your package. If the delivery status of your package shows it has been "Delivered", and you have yet to recieve it, please directly contact the courier. If you require further assistance locating your package, please contact our customer service.

 

There is an item missing in my package.

Please rest assure that your order has already been shipped. Please use the "Tracking Order Number" to get the delivery details of your package. If the delivery status of your package shows it has been "Delievered", and you have yet to recieve it, please directly contact the courier. If you require further assistance locating your package, please contact our customer service.

 

What happens if a package is refused delivery?

Please do not refuse delivery of the package. If a delivery is refused, you will be responsible for all delivery charges of the refused package, including th return costs of the refused package. 

 

Insurance

Holly O Boutique insures the package during the time it leaves our store to your door, (including transit time). All shipments are by registerd courier, therefore we will require a signature upon receipt of the package at which point the responsibiity of the package passes on to you and or the signatory to the package. If you are not the reciever of the package (e.g. because you sent it as a gift), the person who signed for the package confirming receipt of delivery will not be accountable for the package. 

 

Returns Policy

Please first contact us for any returns.

To receive a Full Refund, all Returns must meet these Requirements:

1. Items must be returned within 14 days of receipt;

2. In original packaging, unworn, unaltered, unwashed and with original tags;

3. Free of make-up stains and odourless; and

4. Be a non-sale item (please note items discounted with coupon codes are classified as sale items).

Any items that have been returned soiled, damaged, or altered will not be accepted. In such instances,  a refund will not be refunded and the item may be returned back to the customer.

Please note that the customer is responsible for the shipping fees for any returns back to Holly O Boutique and for re-shipping fees associated with exchanges.

In the event the item was purchased with free shipping, a deduction of the original shipping cost of $35 borne by Holly O Boutique will be deducted from the refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Late Returns 

All returns must be sent back to Holly O Boutique within 14 days of receipt. All returns outside the 14 day window will be dealt with at the sole discretion of Holly O Boutique and may be refunded with a store 'credit note'.

 

Exchange Policy

If the sizing is incorrect, you may exchange it for the correct size however, the fees associated with the re-shipping will be borne by the customer.


Customs and Duties

Holly O Boutique will be responsible for all incoming custom duties and taxes.

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